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Company Registration Details

 

Company Registration Details

Registered Office:

Hardcastle Burton
90 High Street
Newmarket
Suffolk
CB8 8FE

Company Registration No:

2947425

VAT Registration Number:

GB 638 189 11

 

Please Note: The Registered Office is a legal address, NOT our trading address. Do not send product returns or mail to this address.

 

Standard Terms and Conditions

Standard Terms and Conditions

Click here for our standard terms and conditions

 

Company Profile

Crownhill Associates is an SME specialising in design, manufacture and supply of electronic goods and services, operating internationally within the electronics and telecommunications sector.

The speed of technological change, the anticipation of present and future needs, and the pursuit of technical excellence are all familiar challenges for Crownhill's design team. We understand that the difficult but essential task is to listen and understand customers' needs before developing a solution.

Crownhill has enjoyed sustained growth since its inception and has become a leading niche provider in the Specialist Smart Card market the Digital Forensics scene and the production of microcontroller design tools as well as developing a comprehensive reseller network, into which it promotes third-party products to its channel partners.

Crownhill values teamwork, a commitment to achievement, openness, empowerment of the individual and the maximisation of its intellectual capital, all of which contribute to the pursuit of continuous improvement and sustainable success.

Crownhill aims to provide above average returns for shareholders and a challenging environment for employees through achieving excellence in the quality of the products and services offered to customers.

Crownhill supply device programmers, electronic components, specialising in Smart Card technology and embedded microcontroller application development, Crownhill also provide bespoke product design and build services including PCB design and Enclosure prototyping.

Crownhill's purpose built facilities in Cambridge, England. Extending to 10,000+ sqft, Facilitate design and build of prototypes and final assembly of finished items, in house. Including design and manufacture of printed circuit boards and CNC automated assembly. Crownhill's capabilities extend to custom IC design and engineering to Silicon level.

 

Data Security

Data Security

Security

Crownhill Associates takes every care to ensure your transations with us are safe and secure.

  • We run a dedicated webserver, located in a secure data center. We do not share our server with a third party.
  • Our ecommerce web site is certified PCI compliant by Comodo CA Ltd within the guide lines of the PCI data security initiative.
  • Our servers and are kept up to date with security patches and updates as they are released
  • When processed via our web site, Your order transaction is processed using 128bit SSL encryption provided by a qualified trusted third party.
  • Your credit card details are transferred separately to any order information, using very strong (1024+ bit) GPG encryption
  • Sensitive information that we collect from you during your order process is never stored on our webservers, and is dealt with offline.
  • We do not store credit card data, access to your credit card information is handled on a strictly need to know basis.

Security Technologies we utilise

SSL

Our payment page uses the industry standard SSL Encryption. If you've ordered from the Net before you'll have probably heard of this, but may not know what it means. Essentially, SSL puts a secure tunnel between your web browser and our web server, ensuring no-one else can see what is passed between your browser and our web server. The most important thing you need to know is that it's very secure, and is used around by businesses and individuals all around the world for secure e-commerce transactions.

You can find out more information about SSL at the Verisign SSL Basics webpage

GnuPG

As well as securing your card details between the web browser and our server, we go one step further in securing your credit card information. When our server receives your card details, they are encrypted using a technology roughly ten times more secure than SSL, known as GnuPG. After the details are encrypted, they're removed from our server and sent via email to our Sales department, a trusted person in our sales team is able to decrypt the details and process your order, your personal details are handles on a strictly need to know basis. If anyone manages to intercept the email on its way to us, they'll be completely unable to decipher the contents because they don't have the secret key.

 

Privacy Policy

Privacy Policy

We are committed to protecting your privacy, and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will never collect sensitive information about you without your explicit consent. To the best of our ability the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy, you should email us.

The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • E-mail address
  • Credit/debit card details
 

Quality - RoSH

RoHS Statement

Crownhill Associates operates a quality system compliant with ISO9001:2000 covering all aspects of its operations. Crownhill are also able to manufacture products with full component level traceability where required by its clients. Our quality system and documentation are open to review by our clients at our discretion. The provision of high quality, consistent, safe and reliable products is of paramount importance to Crownhill Associates.

Complete products are CE marked where applicable. We also provide advice to clients as well as professional engineering services to aid their compliance and approval programmes where our assembly-level products are being incorporated into overall systems or third-party products.

We recognise the significance of ROHS regulations, it is our objective to ensure that all products supplied by Crownhill will comply with the requirements of 2002/95/EC (ROHS) on or before the due date, or will qualify for exemption.

Some products may not be totally free of hazardous materials.
Some products will contain components that are exempt or are exempt due to them being brought to market before 1st July 2006.
Compliance

To be compliant means to 'follow the rules'. In the case of material and substance restrictions such as RoHS, our product(s) do not exceed any of the thresholds or limits established in the market place. If our products were ground up and analysed by a chemical laboratory, the results would all be below the limits specified in the laws and directives of the countries or states of concern.

To achieve compliance we:
"Make certain that each and every component within all of our products is 100% compliant with the laws and regulations, as they are currently written and enforced, in all the markets we enter into". Our goal includes becoming and remaining aware of the global situation as restrictions change and evolve.
What is RoHS?

The Restriction of Hazardous Substances (RoHS)
RoHS is legislation enacted by the EU parliament to control the distribution of certain hazardous substances. It is frequently pronounced so as to rhyme with 'toss'. While RoHS specifically refers to directive 2002/95/EC (see below) it is sometimes used to refer to more general cases of restrictions of materials and substances in various markets. Thus, to be 'RoHS compliant' may mean compliance with a larger set of rules

The RoHS (and other legislation limiting hazardous substances) is critically important to the Electronics and Electrical Equipment (EEE) supply chain because of the severe penalties that can be directed at the OEM, reseller or importer who violate these rules and regulations. These penalties may be as extreme as a complete product recall from the EU markets. Not only would the recall itself be expensive, but the additional scrutiny of the violator's other product lines would be of concern, as well as the negative public opinion (a 'green' violation is frequently more serious in many European countries that it is in the US).
RoHS, From the directive:

DIRECTIVE 2002/95/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 January 2003 on the restriction of the use of certain hazardous substances in electrical and electronic equipment….

RoHS is a law (directive) that seeks to remove or greatly reduce a group of hazardous substances from electrical and electronic equipment and products. It specifically addresses the results of these hazardous substances in landfills and in the recycling process. A short list of substances is currently addressed, but one should not assume this is the end of legislation of this type.
From the directive:

Member States shall ensure that, from 1 July 2006, new electrical and electronic equipment put on the market does not contain lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB) or polybrominated diphenyl ethers (PBDE). National measures restricting or prohibiting the use of these substances in electrical and electronic equipment which were adopted in line with Community legislation before the adoption of this Directive may be maintained until 1 July 2006.


Most Electrical and Electronic Equipment (EEE) is covered by this directive. There are few exceptions. Exclusions may include some military equipment, implanted medical devices, large factory floor equipment and some classes of computer storage devices. These are fully defined in an appendix of the directive, which you can find using the links to the directive itself provided on this page.

Again, from the directive:

Article 3 - Definitions
For the purposes of this Directive, the following definitions shall apply:

1. 'electrical and electronic equipment' or 'EEE' means equipment which is dependent on electric currents or electromagnetic fields in order to work properly and equipment for the generation, transfer and measurement of such currents and fields falling under the categories set out Annex IA to Directive 2002/96/EC (WEEE) and designed for use with a voltage rating not exceeding 1,000 volts alternating current and 1,500 volts for direct current;

The last concept we cover here is the idea of the 'producer' or responsible party. In general, the brand owner is the responsible party. Responsibility for unbranded products generally falls to most recent 'seller'. The actual text is reproduced below:

2. 'producer' means any person who, irrespective of the selling technique used, including by means of distance communication according to Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on protection of consumers in respect of distance contracts

1. manufactures and sells electrical and electronic equipment under his own brand;
2. resells under his own brand equipment produced other suppliers, a reseller not being regarded as 'producer' if the brand of the producer appears on equipment, as provided for in subpoint (i); or
3. imports or exports electrical and electronic equipment on a professional basis into a Member State. Whoever exclusively provides financing under or pursuant any finance agreement shall not be deemed a 'producer' unless he also acts as a producer within the meaning of subpoints to (iii).

(3) OJ L 144, 4.6.1997, p. 19. Directive as amended by Directive
2002/65/EC (L 271, 9.10.2002, p. 16).
In summary, RoHS and similar legislation is changing the way EEE is designed, manufactured and distributed. The risks are high, and the cost of compliance is not insignificant.

 

 

Quality - WEEE

 

There is a requirement on each member state under article 2 of the directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.


What is WEEE?

Waste Electrical and Electronic Equipment (WEEE) is a European Community directive that became European Law in February 2003 and took effect August 13, 2005. Its intent is to reduce the amount of electrical and electronic products that end up in the waste stream. The directive sets collection, recovery, and recycling targets for all types of electrical goods sold in the European Union.Waste

Electrical and Electronic Equipment (WEEE) is the fastest growing waste stream in the UK, growing by at least 5% each year. In the UK, the public dispose of over 1.2 million tonnes of electrical and electronic waste every year. In perspective 1.2 million tonnes, is an amount that would fill the new Wembley stadium 6 times over! -The average UK citizen will discard of 3.3 tonnes of WEEE in a life time – equal to one Double Decker bus for each and every family.

Electronic waste is increasing three times faster than average municipal waste and the EU estimates that WEEE currently accounts for 4% of total waste. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk. Failure to segregate any type of recyclable material in the home will usually result in items being disposed of in a landfill site (buried in the ground in the UK) or being incinerated.

It has been estimated that landfill space in the UK will run out within the next 10 years. Recycling WEEE will have significant effects on the environment. Where WEEE is not recycled, this waste can have negative impacts on soil, air and water quality which can lead to environmental damage, and which can also lead to negative impacts on human health and animal health.

All new EEE should be marked with the WEEE Directive's crossed out wheeled bin symbol either on their products or packaging. This symbol aims to encourage you to separate your WEEE and to discard it separately from other household waste.

The crossed out wheeled bin symbol is not intended to indicate to you that WEEE is banned from being disposed of as general waste. Moreover, the intention behind the symbol is that, when coupled with information supplied by distributors as to the availability of recycling facilities, you will be reminded that these facilities exist throughout the UK.

WEEE BIN

Since 13 August 2005 producers are required by UK law to ensure that the crossed out wheeled bin symbol is printed in a visible, legible and indelible form on the product itself, except for in exceptional cases where this is not possible because of the size or function of the product. In such cases, the symbol must be printed on the packaging, the instructions for use and the accompanying warranty (where applicable).Collection and Take Back of WEEE products.

We are obliged under the WEE regulations to offer our customers free take-back of their WEEE on a like for like basis when you buy from us a new Electrical or Electronic product. We will take responsibility for the correct storage and transportation of said WEEE to a recognised WEEE disposal site.

To ensure our compliance with the directives, we belong to a WEEE compliance scheme, an approved compliance scheme established to meet the needs of all producers who supply all categories of electrical and electronic equipment and products to business, institutions and the public sector within the UK.

The aim of the compliance scheme is to :

  • Make sure members satisfy their legal responsibilities as defined within the WEEE regulations
  • Ensure the best available techniques are used for the recycling and recovery of all categories of electrical and electronic equipment
  • Minimise the cost of compliance

Where the compliance scheme does not apply in relation to non-household WEEE, the last user is responsible for treatment, recycling and environmentally sound disposal. Also, where the compliance scheme might apply, the regulations do allow for negotiation between us and our business users over the allocation of responsibility for non-household WEEE - for example a user may be able to negotiate a discount on the purchase price of the EEE in exchange for accepting the disposal responsibility.

In both these circumstances the end-user has the obligation to ensure that the WEEE is separately collected and to obtain and retain proof that it was handed to a waste management company who treated and disposed of it in an environmentally sound manner. There are no current requirements to keep records of these transactions (other than the normal Duty of Care requirements). However, Defra is currently consulting on a change to the Duty of Care regime which would require non-household end-users to ensure that their WEEE is sent only to authorised treatment facilities.

If you are in doubt about the disposal of a product purchased from us, please contact us so that we may keep our commitment and ensure that the WEEE is disposed of correctly.


WEEE Regulation information and guidance.
Find more information from this one resource by links to th EA, DTI & Defra sites

WEEE Regulation information

WEEE Scope Guidance 2008 : Click Here


WEEECare Producer Summary : Click Here
WeeeCare Constitution : Click Here
(EA) WEEE Regulations 2006 (pdf) : Click Here
(EA) "WEEE Business & Industry Summary" Click Here